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SUMMARY OF EXPERIENCE:
Over thirty-six years of
experience in Quality Assurance program development, training
and management. Have been directly responsible for developing
and implementing quality management systems in industries
including aerospace, automotive, electronics and energy. Have
extensive experience working in Hong Kong, China, Australia,
Mexico and Europe in establishing Quality Assurance systems.
Trained as an Assessor for ISO 9000 quality systems. Have
developed and delivered programs to train consultants and
internal employees in implementation of quality systems in the
United States and Hungary. Actively working with dozens of
companies in management systems development using ISO
9004:2000.
BUSINESS EXPERIENCE:
November 1993 to
Present:
Management Systems Improvement, LLC (MSI), formerly American
Quality Resources, LLC (AQR), Coventry, Connecticut
Managing Partner:
Founded and manage
company offering ISO 9000 preparation and training services as
well as extensive services assisting Client companies to
develop their Management systems. MSI has experience with a
wide range of customer- and industry-specific standards and
specifications including ISO 9001, 9002, 9003 (1994), ISO
9001:2000, QS-9000 (ISO/TS 16949), AS 9000 (AS 9100, NADCAP,
FAA), EN 46001 (ISO 13485), Guide 25 (ISO 17025) and ISO
14000. MSI clients come from a broad array of industries and
sizes including Cosmetics Packaging, Aircraft Machining,
Eyelets, Plastic Molding, Electronics, Medical Devices,
Construction, Telecom, Moving Services, Textile Manufacturing,
Printing, Consulting Services, Metal Stamping, Gage
Calibration, Wireforms, Computers, Warehouse Distribution,
Packaging Machinery and Engineering Consulting. MSI has led
more than (300) client companies to registration with many
companies maintaining ongoing relationships through other
quality management services. Designed and delivered a six-week
training program as part of a JTPA grant with the federal
government to retrain quality and other professionals to
become ISO 9000 consultants and auditors. Adapted these
courses to provide training for electric utility company
employees in Hungary to become internal experts on leading
their companies to ISO 9000 compliance. Also trained Hungarian
consulting company employees in ISO 9000 to allow the company
to offer ISO 9000 consulting and training to their
marketplace. Regularly deliver Internal Auditing courses to
Client companies with emphasis on providing employees with
hands-on auditing under instructor-supervision. Developed MSI
processes for operations and training products. Trained fellow
MSI consultants to deliver all MSI consulting and training
products. Responsible for all aspects of market development
for MSI.
July 1991 to November
1993:
ITS-Intertek (formerly Inchcape Testing Service Intertek)
Fairfax, Virginia
Senior Account Manager:
Responsible for sales of ISO 9000 training, consulting and
registration services and other third-party Quality Assurance
services within the six state mid-Atlantic region.
Instrumental in developing ISO 9000 products such as
consulting, program planning and management, preparation,
internal auditor training and assessment for registration. Led
development of consultant qualification process, costing and
selling pricing. Recruited, qualified, and managed several
consultants. Acted in project manager role in bringing over
(40) clients to ISO 9000 Registration by leading Intertek and
Client personnel through preparation phases toward assessment.
April 1984 to December
1990:
Solarex Corporation
Rockville, Maryland
Director, Mexico Operations:
Assumed control of troubled manufacturing facility in
Matamoros, Mexico for this subsidiary of Amoco Corporation.
Responsible for all phases of plant operations including
manufacturing, quality, process engineering, inventory
control, maintenance, procurement, and transportation. Managed
million dollar-plus inventory to within +\- $3,000 accuracy,
increased output by 100%, increased productivity from 50% to
95%, improved profitability from a $70k loss per month to $40k
profit per month. Expanded operations to assume further
assembly operations from home plant and instituted a
management process which improved manufacturing methods,
heightened quality awareness and compliance to process
specification, and improved performance to schedule.
Director of Quality Assurance:
Responsible for Quality Assurance Management worldwide in all
divisions of company. Led efforts in development of foreign
operations through on-site supervision in the People's
Republic of China, Hong Kong, Macau and Mexico. Dealt
extensively in international operations and market development
through work in Spain, France, Germany, Mali and Australia.
Represented company for six years on ASTM standards-writing
committee; worked with other company representatives in
preparing internationally-compliant industry standards. Began
development of Corporate Total Quality Management (TQM)
program.
Quality Assurance Manager:
Responsible for direct management of Quality Assurance for
four local plants in the Crystalline Division and one plant in
the Aerospace Division. Generated quality policy for all
domestic divisions in Maryland and Pennsylvania as well as
subsidiaries in Hong Kong and Sydney, Australia. Developed
in-house product qualification and re-certification program
including written procedures for all phases of testing. With
Production Manager, removed the responsibility for product
quality from the inspectors to the production operators. Over
three years, was able to effect a reduction in customer
returns from 2 percent of sales to 0.5 percent. Actively
participated in customer service committee. Led failure
analysis of returns, maintained supplier selection and
approval system and oversaw Configuration Control and
Engineering Change Board activities.
Quality Assurance Engineer:
Primarily responsible for establishing documented Quality
Assurance program meeting all requirements of MIL-Q-9858A and
NASA NHB 5300.4(1C). Wrote Quality Assurance Manual which
included all forms and interdepartmental activities related to
the quality program including inspection instructions and
sequencing within the manufacturing process, written
inspection and test standards and an operator training and
certification process.
September 1983 to April,
1984:
Commonwealth Scientific Corporation
Alexandria, Virginia
Manager of Materials and
Quality Control:
Hired as part of reorganization of a closely-held manufacturer
of proprietary High-Vacuum Ion Beam Etching Systems intended
for research and production in the semiconductor industry.
Duties included management of material control, purchasing,
quality control, shipping and receiving. Through extensive
training and procedural discipline was able to cut materials
procurement time from fourteen weeks to six weeks. Management
of suppliers and re-sourcing resulted in materials cost
savings of 10 percent in addition to trimming incoming
inspection rejections by 75 percent and eliminating almost all
returns to suppliers for nonconforming material.
January 1980 to September
1983:
Bowles Fluidics Corporation
Silver Spring, Maryland
Quality Control Manager:
Hired at onset of Company's entrance into high technology
automotive market to establish a comprehensive quality
assurance/quality control program to Ford Q-101 and General
Motors Targets for Excellence. Entire system organization and
function outlined in detailed written procedures. Management
duties included interfacing with the Engineering Department in
establishment of quality specification and performance
requirements, surveys and selection of suppliers capable of
manufacturing large volumes of plastic injected molded parts
within tolerances of + .001 of an inch, hiring and
training of inspectors, layout inspectors, and supervisors and
handling of all aspects of customer relations.
December 1972 to July
1979:
Pratt and Whitney Aircraft
East Hartford, Connecticut
Vendor Quality Assurance
Representative:
Provided surveillance of supplier manufacturing fuel metering
devices and coverage of another NDT supplier performing FPI,
MPI, and X-ray inspection for leading manufacturer of
commercial and military gas turbine jet engines. Also,
itinerant surveillance of sheet metal, casting, forging and
machining suppliers. Prior duties within the company included
serving as layout inspector and inspector.
EDUCATION:
College studies include
management, accounting, psychology, statistics and drafting.
Extensive in-house training at Pratt and Whitney Aircraft
involving all aspects of Quality Assurance-Quality Control
with over 900 hours of formal classroom instruction. Maintain
continuous education program through regular attendance at
seminars.
AFFILIATIONS, AWARDS, AND
ACTIVITIES:
Practical Auditing,
Assessment, and Registration
(Lead Assessor) certificate Q91274, 9/91
Intertek “President's Club
Performance Award”, second half 1992
Intertek “Outstanding Performer of the Month”, 10/92
Intertek “Outstanding Performer of the Month”, 1/93
Learning International: Professional Selling Skills,
11/91
Dale Carnegie Sales Manager's Workshop, 6/93
Dale Carnegie Sales Course, graduated 9/93
ISO9001:2000 Transition
(Intertek) 3/01
ISO 9001:2000 Transition
(RWTUV) 12/01
Numerous ISO 9000 Speaking Engagements
Several Published Articles
Appointed Member Town of Coventry Planning and Zoning
Commission (5/94-12/97)
Elected Member Town of
Coventry Board of Education (11/95-11/97)
Member Coventry
Republican Town
Committee (11/94-4/05)
Chairman Coventry Republican Town Committee (1/01-4/05)
Co-Chairman CoventryFest 2004 to 2007
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