Is a seasoned Quality Assurance / Regulatory Affairs professional who holds certifications as a Quality Management Systems Lead Auditor for ISO 9001:2008, Aerospace Auditor for AS9100 and AS9120 through the personnel certification body RABQSA. He has extensive experience in managing programs and projects that inspect, audit and certify engineering, manufacturing and service operations within the following but not limited to aerospace, military, commercial aviation, medical, electronics, plastics and chemical industries. Throughout his career he has proven to be detail-oriented, client driven and motivated, with the ability to cultivate and maintain relationships across all levels of clientele.

His skill set includes a broad and deep knowledge of the following:

Businesses Management System definition, creation and implementation
Root Cause Analysis
AS/ISO Certification auditing
Continual Improvement Programs
Regulatory Compliance
Supplier Development
Corrective / Preventive implementation
Project Management
Strategic Planning/Goal Definition
Cross functional teams management

During his 19 plus years Walter has worked for organizations such as TUV Rheinland of N.A., Inc. holding various positions from laboratory technician to International Operations Manager. FM APPROVALS as its Certifications Manager, and most recently TUV USA as its Certifications Manager. He has helped expand services and improve processes within each of his former employers organization. He has audited over 1000 companies in the course of his career to numerous standards and harmonized regulatory standards.

Walter holds a bachelor of science degree in Business Administration from Emmanuel College located in Boston, MA where he graduated at the top of his class with Magna Cum Laude honors. He is continually expanding his professional development by attending numerous industry forums and participating in work groups. As a result of his efforts MSI's clients benefit directly by receive first hand knowledge and real-time release of information that impacts their industry.

In his spare time Walter likes to, read, swim, snowshoe and spend time traveling with his family. He has recently taken up the seasonal hobby of growing a vegetable garden.

 

EMPLOYMENT BACKGROUND

MANAGEMENT SYSTEMS IMPROVEMENT, LLC – CLAYMONT, DE
2011 – Present
MSI is a provider of business management system implementation, consulting and training which range from full program management or custom project management to numerous industries such as electronic, aviation, defense, medical and environmental.

Contract Associate 2011 – Present

• Guide and assist organizations in the creation or improvement of business management systems

• Provide direction to organizations regarding development of KPI’s, monitoring and initiating change to foster success and growth within an organization.

• Provide training to numerous quality improvement principles and techniques

• Provide on-going support in the areas of program management, continual improvement programs such as lean, “5S” etc.

• Perform internal audits
   

TUV USA - SALEM, NH 2004 - 2010
TUV USA provides a full range of testing and certification services for over 100 industries ranging from food safety, process machining, software, mining and medical products to environmental technologies.

Certification Manager 2009 - 2010

• Played key role in redefining and redesigning existing operational processes to ensure the certification registration body accreditation remained valid.

• Aggressively took initiative to cultivate strong business partnerships with the AAQG/RMC/Accreditation bodies.

• Streamlined and improved processes to maximize customer satisfaction in certification services cutting lead time from six weeks to two weeks for issuance of certifications.

• Successfully developed certification standards and strategies being main contributor on committee and subcommittee teams within the aerospace industry.

• Conscientiously ensured accreditation rules and guidelines were appropriately included and adhered to within our quality management systems (QMS).

• Utilized profound technical knowledge and expertise professionally and effectively managing the following certification auditing services; ISO 9001, ISO 13485, AS9100, AS9120, EMS 14001.

• Improved staff individual and team technical skills by qualifying and training existing and new auditor workforce

• Selected as participant and was major contributor in industry work groups for the definition of quality system standards such as ISO 9001and AS9100B.

• Provided superior client services collaborating with customers on a daily basis to ensure satisfaction and quality compliance.

• Created comprehensive improvement plans based on skillful analysis of program data to identify program weaknesses.

• Protected company liability by carefully reviewing contract documents to ensure statement of work (SOW) could be achieved by the organization per customer focus requirements.

• Improved operations by contributing to the creation and management of web based tools for company and contract workers.

Aerospace Program Manager 2007 - 2008

• Effectively and profitably managed the aerospace certification program, attentively ensuring the integrity of the company accreditation program is not compromised.

• Expertly disseminated and explained specific aerospace industry requirements, acting as liaison between customer and industry organizations to further program quality goals.

• Efficiently manage the formal certification process for granting of certification to aerospace and non-aerospace audits, consistently meeting all time schedules, project objectives and client requirements.

• Improved company business base and profitability by creating new potential markets within the aerospace industry, commercial aviation and military applications needing audit services and resources.

• Enhanced staff knowledge and ability to best serve clients by developing and deploying a notification method for field personnel to become instantly aware of critical changes within the aviation, aerospace and military industries.

• Saved costs, decreased operational overhead and improve customer satisfaction by redefining the existing documentation used by field personnel to eliminate redundancy and non value added steps.
   

Director of Business Development 2005 - 2006
Manager Sales / Lead Auditor 2004 - 2005

• Improved revenues and business base by exploring and defining new areas of business growth for the organization.

• Professionally managed, trained, motivated and coached a productive sales team that consistently met or exceeded all sales targets and provided exceptional client service.

• Provided leadership and business unit direction by carefully defining program goals and objectives that were in concert with corporate-wide organizational goals

• Successfully marketed services increasing profit margin by creating dynamic new marketing materials and tools.

• Utilized financial planning skills to define budgetary plans for sales and marketing, and monitored costs to stay within plan.

• Took initiative to cultivate relationships with sister organizations worldwide to exploit company’s multinational presence and expertise which resulted in improved business opportunities and a sharing of beneficial marketing strategies.

• Jointly deployed a highly successful new telecommunication service in India for U.S. based organizations outsourcing customer service and engineering services.

• Expertly trained and qualified local engineering and auditing resources, improving overall company technical capacity.

FM APPROVALS - NORWOOD, MA 2002 - 2004
FM Approvals offers worldwide certification and testing services of industrial and commercial loss prevention products.

• Manager, Quality Systems Registration

• Professionally managed day-to-day operations of registrations unit to achieve the defined yearly goals and objectives.

• Conscientiously created and executed department budget, minimizing costs to achieve highest level of profit while still meeting performance standards.

• Hired, trained, scheduled and evaluated full time and contracted auditors to provide quality services in the most efficient and cost effective manner.

• Increased business revenues, creating and effectively executing all sales and marketing efforts for the group.
   

TUV RHEINLAND OF NORTH AMERICA, INC. -
WESTBOROUGH, MA 1991 - 2002
TUV Rheinland is documents the safety and quality of new and existing products, systems and services worldwide.

International Operations Manager / Lead Auditor 1997 - 2002

• Regularly attained business and service goals managing daily operations of the quality registration services division with offices in the U.S., Japan, China, Taiwan, Indonesia, Mexico, and Europe for ISO 9001(2008), EN 46001, EMS 14001audits.

• Emphasized long term business goals in developing plans, objectives, goals and budgets for each coming year.

• Selected to define policies and procedures for the Quality Registration Division to be implemented on a worldwide basis.

• Identified to moderate several important technical forums on a quarterly schedule for a wide range of industry standards.

Manager, Factory Inspections / Lead Auditor (Newton, CT)
1993 - 1997

• Satisfied all audit requirements managing field inspections in relation to regulatory approved products on a global basis.

• Improved worker/consumer safety by collaborating with product safety group to resolve issues identified during inspections.

• Strictly adhered to safety and regulatory standards in qualifying existing and new manufacturing facilities slated to produce regulatory approved products.

• Identified quality issues and recommended cost effective solutions achieving all project goals performing QMS audits.

Senior Laboratory Technician (Marlborough, MA) 1991 - 1993

• Efficiently coordinated and tested all products going through the type test approval process to various national and international normative standards for the electronic, medical, industrial, household industries.
  
   

EDUCATION
Bachelor of Science in Business Management, Graduated Magna cum Laude
Emmanuel College - Boston, MA

CERTIFICATIONS
RAB/QSA and TUV Certified
Certified Lead Auditor QMS for ISO 9001 (2008) and TL 9000
Certified AS 9100 (manufacturing) & AS9120 (distribution) Auditor IAQG/AAQG/EAQG (Aerospace)